111 Referral Standard: Final Report

• Key demographic information about the individual was considered to be the most important part of the referral e.g. name, address, NHS number
• Information about urgency and complaint also considered very important along with a summary of the need/support required
• Some demographic information was seen as the least important including ethnicity, immigration status and overseas visitor status
• Users of 111 services found the level of urgency and summary of needs most important with most demographics such as pronouns, religion, ethnicity, and gender are the least important

72% respondents did not think any other information should be shared as part of a 111 referral. Of those that thought additional information should be added, examples included COVID-19 status, medical history (including mental health), life-style factors (like alcohol use), risk to others and end of life preferences.

The information that some respondents suggested should be included in the 111 referral standard was information that could already be accessed using other methods. The principle of the 111 referral standard was that it did not share information that was already recorded elsewhere in the system e.g. general practice electronic record, Special Patient Notes (SPN’s), and shared care record, but captured ‘new’ information relevant to the persons current complaint or issue.